Shipping policy

At Daryona, we are committed to providing an exceptional shopping experience for our customers in the United Kingdom, including clear and straightforward shipping policies. We know that waiting for a package can sometimes be stressful, but it shouldn't be. Whether your parcel is delayed, lost, or damaged, please don't worry, we are here to help you every step of the way! We offer free shipping on all orders within the United Kingdom. At this time, we only ship within the United Kingdom. We do not offer international shipping.

 

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 12 business days (Monday to Friday).
  • Estimated delivery time: 7 to 16 business days.

 

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom:

  • Royal Mail
  • DPD
  • UPS
  • FedEx

 

Shipping Costs & Taxes

Free Shipping: All orders qualify for free shipping, with no minimum order requirement.
Taxes & Duties: All applicable taxes and duties are included in the displayed price. You will never be asked to pay additional customs or import fees upon delivery.

 

Delivery Issues & Lost Parcels

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

If your order has not arrived within the estimated delivery window, please do not panic. Reach out to us at support@daryona.com and we will immediately contact the carrier to track it down.

If your tracking status shows "delivered" but your parcel is nowhere to be found, let us know within 48 hours. We are fully committed to ensuring you get exactly what you paid for. If a parcel is officially lost in transit, we will immediately arrange a free replacement or a full refund for you.

 

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page. Please note that tracking updates may take 3 to 5 business days to become fully visible after your parcel has left our warehouse.

 

Questions?

Visit our Frequently Asked Questions page or contact our customer services here.

Contact Information:

Data Controller: For the purposes of applicable data protection laws, NETWORK BRIDGE LIMITED is the data controller of your personal information.

Store Name: Daryona
Return Address: 7 Middleton Place, London, W1W 7TE, United Kingdom

Legal Entity: NETWORK BRIDGE LIMITED
Company Registration Number: 80152817
Business Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central, HK

Email: support@daryona.com
Phone Number: +447575373725

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond to your email within 24 hrs (Mon–Fri).
Weekend messages are answered on Monday.