Frequently Asked Questions
FAQs
Where do you ship to?
We do ship exclusively to the United Kingdom.
What are the shipping costs?
We do not charge shipping costs. Shipping is therefore always FREE to the United Kingdom.
How long will it take to get my orders?
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 6 to 12 business days (Monday to Friday).
- Estimated delivery time: 7 to 16 business days.
For more details please read our Shipping Policy here.
How can I contact customer support?
You can reach our customer support team by visiting the Contact Us page or sending an email to our support team at support@daryona.com
Is my payment data safe with you?
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.
We never store your credit card information on our servers, so please don't worry, your checkout is completely safe and secure!
What payment method do you accept?
We accept a variety of payment methods to make your shopping experience seamless. This includes PayPal, major credit cards such as Visa, MasterCard, and American Express. We also support payments through Apple Pay, Google Pay and Shop Pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout. You can read our Payment Policy here.
Where can I learn more about the payment and processing on your store?
For more insight, you may also want to read Daryona’s Terms of Service or Privacy Policy. You can also check our Payment Policy here.
The estimated delivery time has expired. Where is my order?
While 99% of our orders arrive right on schedule, unexpected shipping delays can occasionally happen. If your package is taking a little longer than expected, you can easily check its live status at any time using our Track My Order page.
If you have not received anything 3 days after the expected delivery time, please contact us here. If your package gets delayed or lost along the way, don't panic. We are here to help and we will make sure you either get a free replacement or your money back!
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within 30 days after the purchased item has been delivered to you. We know how frustrating it is to receive a damaged or scratched item, so if anything arrives broken, let us know within 48 hours and we will handle it quickly without any hassle. You can read our Refund Policy here.
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