Refund policy

30-Day Returns

At www.daryona.com, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer a clear return process. We know that shopping online can sometimes feel uncertain, but it shouldn't be. Whether your parcel is delayed, lost, damaged, or you simply changed your mind, please don't worry, we are here to help you every step of the way!

Cancellation Period

You may request a cancellation of your order within 24 hours of placing it, or before the order has been dispatched. 

Please contact support@daryona.com immediately to cancel. If the order has already shipped, you will need to follow our standard 30-day return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you received your order to initiate a return.

  • Condition: Items must be unused, in their original condition, and returned with the original protective packaging.

  • Returns Assistance: Our customer support team will guide you through the return process.

 

Return Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. Shipping costs are non-refundable.
  • Restocking Fee: We do not charge any restocking fees.

 

Damaged Goods

Please inspect your order upon reception. If you receive a product that is damaged, defective, or incorrect, please contact us at support@daryona.com within 48 hours of delivery.

Include your order number and photos of the damaged item and packaging. We will evaluate the issue and make it right by providing a free replacement or a full refund. We know how frustrating it is to receive a scratched or broken item, so our team will handle it for you quickly and without any hassle.

Delivery Issues & Lost Parcels

If your order has not arrived within the estimated delivery window, please do not panic. Reach out to us at support@daryona.com and we will immediately contact the carrier to track it down. If your tracking status shows "delivered" but your parcel is nowhere to be found, let us know within 48 hours. We are fully committed to ensuring you get exactly what you paid for. If a parcel is officially lost in transit, we will immediately arrange a free replacement or a full refund for you.


How to Return an Item

  1. Contact Us: Email our team at support@daryona.com with your order number and reason for the return.

  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  3. Send it Back: Drop your package off at the nearest shipping carrier location after receiving return instructions.

 

Return Authorization: Returns must be authorized for return handling purposes before being sent. Items returned without prior authorization may experience processing delays.

 

Refund Process

Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund Processing Time: Once your return is received and approved, it will take up to 7 business days to process your refund.

Refund Method: Your refund will be credited directly back to your original method of payment. Please note it may take an additional 7 business days for your bank or payment provider to post the funds to your account.


Exchanges

Want to swap for a different size, color, or product? Reach out to us and we will help you with the exchange.


Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable on the product page.


For More Information:

Visit our Frequently Asked Questions page or contact our customer services at support@daryona.com.

Contact Information:

Data Controller: For the purposes of applicable data protection laws, NETWORK BRIDGE LIMITED is the data controller of your personal information.

Store Name: Daryona
Return Address: 7 Middleton Place, London, W1W 7TE, United Kingdom

Legal Entity: NETWORK BRIDGE LIMITED
Company Registration Number: 80152817
Business Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central, HK

Email: support@daryona.com
Phone Number: +447575373725

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond to your email within 24 hrs (Mon–Fri).
Weekend messages are answered on Monday.